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Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.

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Submit a home claim

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Home claims

What to expect when you submit a home claim

Step 1: Report incident

You report the damage to your home or its contents, with the required documents.

Step 2: Claim assessment

Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Based on the nature of loss, we may appoint a Loss Adjuster to investigate the loss or arrange a survey by ADNIC Engineering Services Dept.

Step 3: Receive claim reference number

Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number, along with the contact details of your nearest repair workshop appropriate to the type of policy and insured vehicle. Use this claim reference number to track the status of your claim throughout the process.

What documents you’ll need

First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.

To submit a notification of your home insurance claim, you will need:

  • Policy number
  • Police report, if applicable
  • Time, date and location of incident
  • Description of what happened
  • Estimated value of loss
  • Claim form
  • Depending on the loss, we might ask you to send further documentation

Where to submit your claim

You can report the incident to us by phone, fax, email or online.

Phone:

Abu Dhabi:

  • Within business hours (8am - 4pm): 02 408 0554
  • Outside business hours: 054 306 1107

Dubai:

  • Within business hours (8am - 4pm): 04 515 4861
  • Outside business hours: 056 224 9542

Fax:

Abu Dhabi: 02 408 0643
Dubai: 04 515 4911

Email:

Abu Dhabi: comclaims.nm@adnic.ae
Dubai: nmcdne@adnic.ae

Online:

Submit your home claim online.

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What people are saying about us

We are very happy with the excellent services provided by ADNIC and appreciate their expertise in understanding our specific insurance requirements. Must say that Really a ‘Reliable’ Insurer!
B C Naujad, Al Mansouri Specialized Engineering | Abu Dhabi, UAE
ADNIC has been serving our insurance needs for the last several years and we find them to be extremely professional and service oriented. Based on our Experience we highly recommend their service.
Ebby Abraham, Emirates Palace | Abu Dhabi, UAE
ADNIC is a trustworthy partner who takes a keen interest in the success of their customers. Some of their most compelling qualities are their ability to adapt to dynamic market changes, speed of responsiveness and analytically understanding client’s bespoke requirements. As we are one of the leading mobility organizations in the UAE, we rely heavily on ADNIC to provide a superior service and we trust they will continue to do so for many years to come.
Richard Sikkel, CEO Massar Solutions | Abu Dhabi, UAE