Engineering and construction claims

What to expect when you submit an engineering or construction claim

Step 1: Report incident

You report the incident, with the required documents.

Step 2: Claim assessment

Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Depending on the loss, we might need to come to review the damages in person.

Step 3: Receive claim reference number

Once the engineering and construction insurance claim is opened, within a couple of days you will also receive an SMS with a claim reference number. Use this claim reference number to track the status of your claim throughout the process.

What documents you’ll need

First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.

To submit a notification of your engineering or construction claim, you will need:

• Policy number
• Mobile number
• Email address
• Time, date and location of incident
• Description of what happened
• Estimated value of loss, if available

Where to submit your claim

You can report the incident to us by phone, fax, or email.

Phone:

Abu Dhabi:

• Within business hours (8am - 4pm): 02 408 0554
• Outside business hours: 054 306 1107

Dubai:  

• Within business hours (8am - 4pm): 04 515 4861
• Outside business hours: 056 224 9542

Fax:

Abu Dhabi: 02 408 0643

Dubai: 04 515 4911

Email:

Abu Dhabi: comclaims.nm@adnic.ae 

Dubai: nmcdne@adnic.ae