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Customer Care FAQs

Need an answer?


You might be able to find them quickly in our FAQ’s. Browse our most popular policy questions below, or visit our FAQ’s page to search by keyword.

Helpful resources

We know that insurance can sometimes seem
complex, but with a little help from our tools
and resources, you’ll have peace of mind in no


Get comfortable with the technical terms.


Find and download the important documents.

Find out what are you looking for

Still can’t find what you’re looking for?

Message us, call us or chat with our virtual assistant, Saeed. We are always happy to help.

View Network

View Network

Find a provider near you

You can be reassured that our extensive network of hospitals, pharmacies and garages will always be close by when you need medical care or vehicle repair. 

Customer Care Mobile App

Have you tried our ADNIC Mobile App?

Now all your medical insurance needs can be met on-the-go, any place and time. 

Whether you want to find our medical service providers, submit your reimbursement claims or simply read up on your medical insurance benefits, the ADNIC Mobile App has you covered.

Click Here to check our App user guide