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Customer Care FAQs
Need an answer?VIEW ALL FAQ'S
You might be able to find them quickly in our FAQ’s. Browse our most popular policy questions below, or visit our FAQ’s page to search by keyword.
We know that insurance can sometimes seem
complex, but with a little help from our tools
and resources, you’ll have peace of mind in no
Get comfortable with the technical terms.
Learn how to navigate our processes, policies, and more.
Find and download the important documents.
Find out what are you looking for
Still can’t find what you’re looking for?
Message us, call us or chat with our virtual assistant, Saeed. We are always happy to help.
Find a provider near you
You can be reassured that our extensive network of hospitals, pharmacies and garages will always be close by when you need medical care or vehicle repair.
Customer care- Part of ADNIC family
Already part of the ADNIC family?
Customer Care plus app
Have you tried our ADNIC Plus app?
Now all your medical insurance needs can be met on-the-go, any place and time.
Whether you want to find our medical service providers, submit your reimbursement claims or simply read up on your medical insurance benefits, the ADNIC Plus app has you covered.