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Submit a claim
Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.
Choose your claim type:
Claim - Property content
What to expect when you submit a property claim
Step 1: Report incident
You report the incident, with the required documents.
Step 2: Claim assessment
Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Depending on the loss, we might need to come to review the damages in person.
Step 3: Receive claim reference number
Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number. Use this claim reference number to track the status of your claim throughout the process.
What documents you’ll need
First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.
To submit a notification of your property claim, you will need:
- Policy number
- Mobile number
- Email address
- Time, date and location of incident
- Description of what happened
- Estimated value of loss
Where to submit your claim
You can report the incident to us by phone, fax, or email.
- Within business hours (8am - 4pm): 02 408 0554
- Outside business hours: 054 306 1107
- Within business hours (8am - 4pm): 04 515 4861
- Outside business hours: 056 224 9542
Abu Dhabi: 02 408 0643
Dubai: 04 515 4911
Abu Dhabi: firstname.lastname@example.org