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Submit a claim
Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.
Choose your claim type:
Claim - Motor content
What to expect when you submit a motor claim
Step 1: Report incident
You report the incident, with the required documents.
Step 2: Claim assessment
Once you submit your documents, we can start your claim process. We record details of the incident, assess your case and get back to you with next steps and guidance throughout.
Step 3: Receive claim reference number
Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number, along with the contact details of your nearest repair workshop appropriate to the type of policy and insured vehicle. Use this claim reference number to track the status of your claim throughout the process.
What documents you’ll need
First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.
To submit your motor claim, you will need:
- Policy number
- Police or Saaed report
- Car registration card
- Driving License
- General incident details
- Claim form
Not sure which motor claim form you need? Contact us and we will be happy to help you.
Where to submit your claim
You can report the incident to us by phone, email or online. If you choose to submit by phone or email, we will get back to you with the exact information you will need to share with us. If you submit online, instructions on what information we need from you will be provided as you go, at the time of reporting.
Submit your motor claim online.