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Home Insurance - Our Promise to You
Our Promise to youLEARN MORE ABOUT US
Buildings are covered, including apartments, as well as contents and personal belongings.GET A QUOTE
If you rent, you’ll be covered for accidental damage to the property to protect your deposit.GET A QUOTE
Our quick and easy claim process saves you time and lets you get back to normal sooner.Submit a claim
Got a question? From finding the right policy to making a claim, our friendly team is here to help 24/7.Contact us
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If I need to make a home claim, how soon do I report it to ADNIC?
You need to report the incident to us within 24 hours from the time of discovery, which may result in a claim.
After I submit all the documents requested, how soon the home claim will be approved?
Once you have submitted all of the required documents, the claim will be approved within 7 working days.
If my home claim gets approved, how do I pay the settlement?
The settlement of your claim can be done through either cheque or bank transfer, once the IBAN details are provided.
Can I proceed with home repairs and then claim for the damaged incurred ?
Before you go ahead with repairs, you need to make sure you claim the damages first and receive approval. For more information, you can refer to the Claims Procedure section in your Policy.
What are my responsibilities after a loss?
Your responsibilities will differ depending on the type of claim, but there are two things that you should always do:
Report your claim to us immediately
Protect your property from further loss or damage
How do I report a home claim?
To report a home-related claim, you can simply call our toll free 8004080, submit the claim online, or send us an email at firstname.lastname@example.org. When you report the claim, you will need to send us a completed claim form.
Upon receipt of the claim, we will contact you within 2 working days to arrange inspection and assessment of the loss.
Do you accept scanned copies?
We accept scanned copies initially in order to process the claim, however, you must send us original copies after the claim is approved and before the payment is made.
What are the documents I am required to submit when reporting a claim?
Make sure you attach the completed claim form when you report the claim to us. Upon review and further investigation of the claim, we might request additional documents based on the type of loss.
What action has to be taken in case of theft?
If you experience theft, first notify the police immediately. The police report is a mandatory document we require in such cases.
What do I do if a network provider did not accept my card?
If your card does not get accepted by a network provider, please call us at 8008040.