The key services provided include medical consultation, evaluation and referral, hospital admission assistance, emergency medical evacuation, medical monitoring, medical repatriation, prescription assistance, emergency message transmission, compassionate visit, care of minor children, return of mortal remains, lost luggage or document assistance, interpreter and legal referrals and pre-trip information.

Assist America has a state-of-the-art Operations Centre working 24 hours a day, 365 days a year with trained multilingual and medical personnel providing worldwide response capabilities, having experienced crisis management professionals and air and ground ambulance services. The plan is not restricted by geographical or territorial limits, pre-existing conditions, sports exclusions, monetary caps on services, or utilisation limits.