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Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.
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What to expect when you submit a home claim
Step 1: Report incident
You report the damage to your home or its contents, with the required documents.
Step 2: Claim assessment
Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Based on the nature of loss, we may appoint a Loss Adjuster to investigate the loss or arrange a survey by ADNIC Engineering Services Dept.
Step 3: Receive claim reference number
Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number, along with the contact details of your nearest repair workshop appropriate to the type of policy and insured vehicle. Use this claim reference number to track the status of your claim throughout the process.
What documents you’ll need
First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.
To submit a notification of your home insurance claim, you will need:
- Policy number
- Police report, if applicable
- Time, date and location of incident
- Description of what happened
- Estimated value of loss
- Claim form
- Depending on the loss, we might ask you to send further documentation
Where to submit your claim
You can report the incident to us by phone, fax, email or online.
- Within business hours (8am - 4pm): 02 408 0554
- Outside business hours: 054 306 1107
- Within business hours (8am - 4pm): 04 515 4861
- Outside business hours: 056 224 9542
Abu Dhabi: 02 408 0643
Dubai: 04 515 4911
Submit your home claim online.