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Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.

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Claim Form - Motor

Submit a motor claim

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Claim - Motor content

Motor claim

What to expect when you submit a motor claim

Step 1: Report incident

You report the incident, with the required documents.

Step 2: Claim assessment

Once you submit your documents, we can start your claim process. We record details of the incident, assess your case and get back to you with next steps and guidance throughout.

Step 3: Receive claim reference number

Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number, along with the contact details of your nearest repair workshop appropriate to the type of policy and insured vehicle. Use this claim reference number to track the status of your claim throughout the process.

What documents you’ll need

First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.

To submit your motor claim, you will need:

  • Policy number
  • Police or Saaed report
  • Car registration card
  • Driving License
  • General incident details
  • Claim form

Not sure which motor claim form you need? Contact us and we will be happy to help you.

Where to submit your claim

You can report the incident to us by phone, email or online. If you choose to submit by phone or email, we will get back to you with the exact information you will need to share with us. If you submit online, instructions on what information we need from you will be provided as you go, at the time of reporting.


800 8040



Submit your motor claim online.

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What people are saying about us

We are very happy with the excellent services provided by ADNIC and appreciate their expertise in understanding our specific insurance requirements. Must say that Really a ‘Reliable’ Insurer!
B C Naujad, Al Mansouri Specialized Engineering | Abu Dhabi, UAE
ADNIC has been serving our insurance needs for the last several years and we find them to be extremely professional and service oriented. Based on our Experience we highly recommend their service.
Ebby Abraham, Emirates Palace | Abu Dhabi, UAE
ADNIC is a trustworthy partner who takes a keen interest in the success of their customers. Some of their most compelling qualities are their ability to adapt to dynamic market changes, speed of responsiveness and analytically understanding client’s bespoke requirements. As we are one of the leading mobility organizations in the UAE, we rely heavily on ADNIC to provide a superior service and we trust they will continue to do so for many years to come.
Richard Sikkel, CEO Massar Solutions | Abu Dhabi, UAE