To report a home-related claim, you can simply call our toll free 8008040, submit the claim online, or send us an email at comclaims.nm@adnic.ae. When you report the claim, you will need to send us a completed claim form.

Upon receipt of the claim, we will contact you within 2 working days to arrange inspection and assessment of the loss.

The settlement of your claim can be done through either cheque or bank transfer, once the IBAN details are provided.

You need to report the incident to us within 24 hours from the time of discovery, which may result in a claim.

Once you have submitted all of the required documents, the claim will be approved within 7 working days.

Before you go ahead with repairs, you need to make sure you claim the damages first and receive approval. For more information, you can refer to the Claims Procedure section in your Policy.

Your responsibilities will differ depending on the type of claim, but there are two things that you should always do: 

1. Report your claim to us immediately

2. Protect your property from further loss or damage

We accept scanned copies initially in order to process the claim, however, you must send us original copies after the claim is approved and before the payment is made.

Make sure you attach the completed claim form when you report the claim to us. Upon review and further investigation of the claim, we might request additional documents based on the type of loss.

If you experience theft, first notify the police immediately. The police report is a mandatory document we require in such cases.

If your card does not get accepted by a network provider, please call us at 8008040.